F.A.Q’s

Information for Sellers

smallbrands.com.au (smallbrands) was created to support the work of new and emerging Australian and New Zealander fashion & lifestyle brands. We showcase a curated selection of the best and the brightest small and boutique businesses.

All small business owners who currently reside within Australian and New Zealand territory can apply to promote their products on smallbrands.com.au. Vendor approval will be at the discretion of the Small Brands team. Businesses must be legitimate and appropriate and all products are vetted before publishing. It is very important to us that we maintain a high standard of quality and presentation for everyone.

We hope you will join us on this exciting adventure and be positively shameless in promoting your own business, and the small business community in general.

We will soon be launching a suite of tailored professional services to help you plan, create and market your business, and will be updating the information on this page accordingly.

How to you qualify to become a seller with Small Brands?

To become a seller with Small Brands you must:

  • Design, make, create or import high-quality products.
  • Have professionally shot and styled images.
  • Be prepared to keep product information updated and available for purchase.
  • Be committed to best-practice customer service.
  • Be able to fulfil orders and respond to customer requests promptly and efficiently.
  • Be registered for GST (Australia only).
What does your marketing network consist of?

While the website is the central hub of our network, it is solidly supported by our social media and email channels.

Our Facebook page introduces a different member product or service each day, and member products are automatically shared to our Facebook Shop, Instagram and Pinterest pages. We also run a Facebook Group where members can share their products, services, innovation, ideas and feedback.

Another important feature of our marketing network is our newsletter, which regularly showcases a selection our members’ products and services.

The Small Brands marketing network currently includes the following social channels:

www.facebook.com/shamelessselfpromoters
www.instagram.com/smallbrandsaustralia
www.linkedin.com/company/small-brands
www.pinterest.com.au/smallbrandsaustralia

In addition, we distribute a regular newsletter which showcases a selection of our sellers’ products and services.

Do you sell directly from the Small Brands website?

Yes, individual items are sold directly from our site, however the fulfilment and despatch of the item is the responsibility of the Seller. When a purchase is made, an invoice will be produced, and an order notification sent immediately to the Seller for fulfilment.

What payment methods are accepted?

When products are sold directly from www.smallbrands.com.au, or when processing payments for advertising or premium services, we accept Paypal Standard or Paypal Express.

Do you monitor or administer sales that are referred to a third party site?

No, as per our terms and conditions, we do not take responsibility for any interaction between a customer and a vendor once the customer leaves our website. This includes all activities relating to customer service, sales and shipping. We do, however, highly value the quality of both of our vendors, and the products/services they sell, and welcome feedback that might inform our selection process.

Do you work with International vendors?

The Small Brands marketing network is currently open to Australian and New Zealander small businesses. Should this be expanded in the future, the network will be differentiated geographically so as to not dilute the effectiveness of our local activities. We do, however, hope that our marketing efforts will help International customers gain greater exposure to our local businesses.